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Business Process Analyst

Department: Business Information Development
Location: AR - Little Rock
Description: The Business Process Analyst provides operational application support and works with the Senior Business Process Analyst to increase and maintain efficient processes throughout the firm. DUTIES & RESPONSIBILITIES: • Field incoming tickets, emails, and phone calls from end users to provide first level application support • Analyze results, make recommendations for process improvements and implement changes • Monitor applications to proactively identify and resolve issues that impact the application and/or end users • Assist in testing new versions of software and coordinate system updates • Evaluate documented resolutions and analyze trends for ways to prevent repeated problems • Participate in the design, development and delivery of software application training programs, individual classes, and job aids or training guides • Provide First Level Application Support to Firm • Monitor Logs and Proactively Identify and Resolve Application Issues • Assist with administrative activities
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